IVR: Your Business’s Best Friend

Using IVR, Interactive Voice Response, is like having a friend inside your telephone. Like a friend, it’s caring and helpful. Like a friend, it’s always there for you. Like a friend, it gives you back far more than it costs you.

IVR, Interactive Voice Response, is an automated call handling system that both collects and supplies information, routes calls to the appropriate person in your organization, performs numerous other functions, and is as interactive with callers as a computer screen. In fact, it can do pretty much anything a computer can do. Callers just use a telephone keypad instead of a computer keyboard.

The list of things IVR can do for your practice or business is amazing:

Handle calls 24 hours a days, 365 days a year.
Allow callers to not only press but say “1,” “2,” etc.
Route calls to the right person or forward them to an outside line.
Send a voice message, callback number, email, text message or fax.
Use email to send voice messages as audio files.
Let callers look up order status, movie schedules, bank balances, etc.
Place outbound calls for appointment scheduling and reminders, bill collection, etc.
Advertise and sell your service.
Conduct surveys and polls.
Keep records and a database of information.
Inform or entertain callers on hold, making them less likely to hang up.

All of this empowerment adds up to reduced costs, more sales, and a huge boost in client and customer satisfaction. It’s a win-win for any company.

It’s best, however, not to try to put as much information on an IVR as on a computer screen, because callers can remember only so much. Answering Service Care, the industry leader in IVR and all other telephone answering services, recommends no more than three levels of IVR options. You can, of course, have more if you wish. Like all of our services, IVR is fully customized to your exact specifications.

Medical, dental, legal. Plumbing, auto mechanics, air conditioning repair. It matters not what kind of practice or business you’re in. Answering Service Care has an IVR, Interactive Voice Response, solution for you.

IVR saves you time, resources and headaches. It can increase your profits. It’s affordable and easy to use, with same-day setup. No contract is necessary.

It’s just another way Answering Service Care makes sure your clients and customers get a great impression of your company: through efficient and reliable call handling and information services.

Since our founding in 1974, our family-owned and -operated company has earned trust and customer loyalty by sticking with a simple, dual philosophy: stay current with the latest technology, but never lose the old-fashioned touch – the human touch.

You can’t find more reliable IVR, Interactive Voice Response, services. At Answering Service Care, we’ve been proving our reliability for 36 years.

Our name says it all:

We care.