Cox Call Forwarding Instructions

Call Forwarding Instructions

This is a cheat sheet for Cox customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your Cox phone—whether it’s general call forwarding, no answer, or when busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.

Unconditional Call Forwarding:

  1. Lift the receiver on your phone and listen for the dial tone, then press *72.
  2. After a second dial tone, enter the 10-digit number provided to you by your answering service.
  3. Call forwarding will be activated once you end the call.

Online Instructions:

  1. Sign in to your Cox account on their website.
  2. Click on ‘Services’, then select the ‘Voice’ icon. If you have multiple accounts, choose the correct one from the drop-down menu.
  3. In the ‘Call Settings’ section, find and click on ‘Call Forwarding’.
  4. From the Call Forwarding page, turn on the “Forward All Calls” switch and click “Edit.”
  5. In the “Forward To” field, enter the phone number to forward all calls (include 1 for toll-free or long-distance numbers, e.g., 1-800-555-5555).
  6. Choose “Ring Reminder” (On or Off) from the Options/Manage drop-down menu.
  7. Click “Save” and your calls will be forwarded.

No Answer Call Forwarding:

  1. Lift the receiver on your phone and listen for the dial tone, then press *92.
  2. After a second dial tone, enter the 10-digit number provided to you by your answering service.
  3. Call forwarding will be activated once you end the call.

Online Instructions:

  1. Sign in to your Cox account on their website.
  2. Click on ‘Services’, then select the ‘Voice’ icon. If you have multiple accounts, choose the correct one from the drop-down menu.
  3. In the ‘Call Settings’ section, find and click on ‘Call Forwarding’.
  4. On the Call Forwarding page, turn on the “Forward When No Answer” switch and click “Edit.”
  5. In the “Forward To” field, enter the phone number for forwarding when there is no answer.
  6. In the “Options/Manage” column, select the number of rings before forwarding from the “Rings Before” drop-down menu.
  7. Click “Save” and your calls will be forwarded when your line is not answered.

Busy Call Forwarding:

  1. Lift the receiver on your phone and listen for the dial tone, then press *90.
  2. After a second dial tone, enter the 10-digit number provided to you by your answering service.
  3. Call forwarding will be activated once you end the call.

Online Instructions:

  1. Sign in to your Cox account on their website.
  2. Click on ‘Services’, then select the ‘Voice’ icon. If you have multiple accounts, choose the correct one from the drop-down menu.
  3. In the ‘Call Settings’ section, find and click on ‘Call Forwarding’.
  4. From the Call Forwarding page, turn on the “Forward When Busy” switch and click “Edit.”
  5. In the “Forward To” field, enter the phone number for forwarding when the line is busy.
  6. Click “Save” and your calls will be forwarded when your line is busy.

Selective Call Forwarding:

Selective call forwarding for 

  1. Lift the receiver on your phone and listen for the dial tone, then press *63.
  2. Use the voice-guided menu to toggle the feature on or off by pressing 3.
  3. The initial time you activate this service, you’ll be prompted to specify a number to which your selected calls should be redirected.*
  4. If the existing number provided by the Cox system is the one you want, press 1.
  5. To modify the forwarding number, press 0 and then follow the instructions provided by the voice prompts.
  6. Call forwarding will be activated once you hear the activation code.

 

*To include the most recent caller in your selective forwarding list, enter #01#.

Online Instructions:

  1. Sign in to your Cox account on their website.
  2. Click on ‘Services’, then select the ‘Voice’ icon. If you have multiple accounts, choose the correct one from the drop-down menu.
  3. In the ‘Call Settings’ section, find and click on ‘Call Forwarding’. Turn on the ‘Selective Call Forwarding’ option and click ‘Edit’.
  4. Enter the phone number where selected calls should be forwarded in the ‘Forward To’ field. Add up to 30 phone numbers to your selective list.
  5. Confirm your settings and click ‘Save’ to activate Selective Call Forwarding.

 

Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.

Turn Off Call Forwarding

Unconditional Call Forwarding

  1. Lift the receiver on your business phone and listen for a dial tone, then press *73—do not add your forwarding number for this process
  2. Wait for a confirmation tone to approve the call forwarding deactivation.
  3. End the call and your call forwarding will be turned off.

No Answer Call Forwarding

  1. Lift the receiver on your business phone and listen for a dial tone, then press *93—do not add your forwarding number for this process
  2. Wait for a confirmation tone to approve the call forwarding deactivation.
  3. End the call and your call forwarding will be turned off.

Busy Call Forwarding

  1. Lift the receiver on your business phone and listen for a dial tone, then press *91—do not add your forwarding number for this process
  2. Wait for a confirmation tone to approve the call forwarding deactivation.
  3. End the call and your call forwarding will be turned off.

Selective Call Forwarding

  1. Lift the receiver on your business phone and listen for a dial tone, then press *63—do not add your forwarding number for this process
  2. Press 3 to turn off the feature.
  3. Wait for a confirmation tone to approve the call forwarding deactivation and then end the call and your call forwarding will be turned off.

Cox Call Forwarding FAQs

1. Can Call Forwarding be Enabled During Network Outages?

No, call forwarding cannot be enabled if phone services are currently down or part of a network outage. This is important to know in case of emergencies or unexpected service disruptions. 

2. Are International Numbers Allowed as Destination Numbers for Call Forwarding?

International numbers are not allowed as destination numbers for both regular calls forwarding and Selective Call Forwarding. For Selective Call Forwarding, up to 30 telephone numbers can be added to the forward list, but they must be domestic.

3. Can I Still Make Outgoing Calls When Call Forwarding is Activated?

Yes, even when call forwarding is activated, your phone can still be used to make outgoing calls. Each time a call is forwarded, your phone will make one short ring to indicate the forwarding action.

For other troubleshooting concerns, like not having a dial tone, visit the Cox website.

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