By Michael Shooster on
9/16/2009 4:38 PM
Oooonnnne ringy-dingy. Twwwwoooo ringy-dingy. . . .
Times have changed since the days of Ernestine, your friendly – if quirky – neighborhood telephone operator. These days, you just can’t run a top-quality answering service at such a slow and ponderous pace.
As always, Answering Service Care has kept up with the times. We used to assign one of our friendly and fully trained live telephone agents to between 80 and 100 clients. This allowed our staff to be very focused and personal with their assigned clients.
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By Michael Shooster on
6/3/2009 9:05 PM
Is your company wasting precious resources answering the telephone? As a business person, you want to focus on key success factors that most directly affect profitability. Anything that distracts from those core functions can drain off your profits.
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By Michael Shooster on
1/1/2009 11:13 PM
The caller couldn’t reach me after multiple attempts. He explained that the phone rang eight times and the answering service doesn’t answer! After eight rings and nobody answers, it is a lot of rings.
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By Michael Shooster on
7/30/2008 5:56 PM
Does it matter if your receptionist at the telephone answering service says your name correctly? It sure matters to me. My name is “Shooster” not Shooter, Shot-ster, or Shoo-sir. From a business perspective, branding of your company name, I believe you would agree, is one of your most important assets. It’s even fair to say that when you say a person’s name incorrectly you dishonor that person.
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By Michael Shooster on
6/3/2008 3:37 PM
Following my father's footsteps, it was time to pursue growth through acquisition. I knew from my father's experience that when you buy a business it is not a good idea to make changes, at least not for a while. Give yourself time to get to know everyone. There will be plenty of time later to make changes, that is, if you need to make any changes at all. In the mean time, try to learn from the seller; get to know your clients, employees, and vendors.
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By Michael Shooster on
6/3/2008 3:34 PM
There are hundreds of good reasons for having an answering service. And, the one honest way of answering the question posed in the headline (Why Should I Use An Answering Service?) is to call your own company. Try it now. I’ll wait. How many rings before someone answered (if someone did in fact answer the phone). Is your service so in need, is your company exclusive in its services and/or products that people can’t go elsewhere to buy what you sell?
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